Shipping policy

Shipping policy

This shipping policy explains how HEALTH WAVES (PTY) LTD (doing business as “Health Waves”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep. This policy has been created with the help of the shipping policy generator.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Table of contents

  1. Shipping and Delivery Options
  2. Delayed Orders
  3. Returns and Exchanges
  4. Contact Information

Flat Rate Shipping and Free shipping over R1500 

We offer flat rate shipping R150 and Free shipping to all orders over R1500  in South Africa  

Shipping Method

We use the industry leader to insure our customers get their parcels in a timely manner 

  • The Courier Guy: 4 to 7 business days

We strive for a swift preparation process and orders are typically processed and dispatched within 3 - 5 Business Days so that customers can receive their items promptly.

Cut Off Time

If an order is places after 14:00 (GMT+2) South Africa Standard Time. It will be counted as being placed on the start of the next business day. 

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

Health Waves (PTY) LTD
Address: Rama, Koppies, Free State, 9540, South Africa

Customer service contact
Email: info@healthwaves.co.za
Phone: +27833937703
Preferred contact method: Email
Support Hours: 10:00AM to 6:00PM
Response Time: 1 Business day

This document was last updated on September 9, 2024

Made with WebsitePolicies shipping policy generator